Refund policy

Return & Refund Policy

Last Updated: 04/03/2025

At eX-Ls, all of our products are made to order through a pre-sale process, ensuring quality and exclusivity. Because of this, we have a no returns, no refunds policy, except in cases of damaged or defective items. Please read our policy carefully before making a purchase.

1. All Sales Are Final

• Since each item is custom-made, we do not accept returns, exchanges, or refunds for change of mind, wrong size selection, or any other personal reasons.
• Please double-check your order details, including size and shipping information, before completing your purchase.

2. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of delivery.
• Send an email to exlsclothing25@gmail.com with:
  • Your order number
  • Clear photos of the damaged or defective item
  • A brief description of the issue
• We will review your request and, if approved, offer a replacement or store credit (subject to availability).

3. Order Cancellations

• Orders cannot be canceled once production has started, as each item is made to order.
• If you need to update your shipping address, please contact us within 24 hours of placing your order.

4. Lost or Stolen Packages

• We are not responsible for lost, stolen, or delayed shipments once they have been handed over to the shipping carrier.
• If your package is missing, please contact the carrier directly with your tracking number.

By placing an order with eX-Ls, you acknowledge and agree to this Return & Refund Policy. If you have any questions, feel free to reach out to our support team at exlsclothing25@gmail.com.